NatWest banking app goes down leaving thousands unable to access money

NatWest banking customers faced a major disruption as the banking app went down, leaving thousands unable to access their money. Users reported issues with mobile login, banking, and online banking on November 10, leading to a flood of reports on the Down Detector outage reporting site. Many customers took to social media to express frustrations about not being able to view their accounts. The support teams at NatWest acknowledged the ongoing problem and advised users to check their data and wifi connections.

Some users received an error message prompting them to close the app and try again due to connection issues. NatWest confirmed that the problem was affecting the entire app and not isolated incidents. Over 1,000 users reported problems on social media and the outage reporting site, with the issues beginning around 7.30am and continuing throughout the morning. Despite the acknowledgment from NatWest’s support teams, there was no definitive timeframe provided for a resolution.

Users were advised to access their accounts via Online Banking or contact customer service for assistance. While the technical team worked on resolving the issue, customers were urged to use alternative methods to manage their finances. The Daily Mirror reached out to NatWest representatives for further comments on the situation.

In summary, NatWest customers experienced significant disruptions due to the banking app outage, highlighting the reliance on digital banking services in today’s society. The incident serves as a reminder of the importance of having alternative means to access finances during unexpected technical issues with banking apps.