H&M cuts 150 jobs at Edinburgh call centre as office set to close next year

H&M announced significant job cuts at its Edinburgh call centre, with 150 employees facing layoffs as the office is set to close next year. The closure of the Waverley Gate office was proposed due to the expiration of the lease in 2025, attributed to factors such as increased competition, evolving customer behaviours, and rising operational costs. Employees were given a two weeks’ notice of their dismissal, with those entitled to more notice to be paid in lieu.

Consultations with employees took place between September and November, during which the company managed to reduce several job losses by offering alternative roles, helping find other employment opportunities, or facilitating voluntary departures. Operations at the call centre will cease on December 14, leading to the complete closure of the site by March 2025.

A spokesperson for H&M explained the decision, stating, “We constantly evaluate how we operate to ensure that we deliver on our goals and contribute to the overall success of the company.” The company highlighted the changing market dynamics, customer expectations, and operational costs as key factors influencing the closure. The Scottish government expressed concern for the affected employees and families, noting that efforts were being made to mitigate the impact through support services.

The closure of the call centre marks a challenging time for the workforce as they navigate the transition and seek new opportunities in the job market. Despite the difficult circumstances, efforts are underway to assist employees during this period of change and uncertainty. The fashion retailer’s decision reflects broader shifts in the industry and underscores the importance of adaptability and resilience in the face of evolving business landscapes.

In conclusion, the closure of the H&M call centre in Edinburgh serves as a reminder of the dynamic nature of the business environment, prompting individuals and organisations to embrace flexibility and innovation to navigate challenges and seize new opportunities.