North Lanarkshire Council’s housing service continues to deliver strongly for residents

North Lanarkshire Council’s housing service is making a positive impact on residents, surpassing Scottish averages in various areas, according to the latest Scottish Housing Regulator’s Landlord Report. The council’s achievements include offering affordable rents below the national average, high levels of tenant satisfaction, quick completion of repairs, active tenant participation, and effective resolution of anti-social behaviour cases.

The average weekly rent of £80.87 provided by North Lanarkshire Council is below the Scottish average of £91.80, making it more affordable for residents. The satisfaction rate among tenants stands at 86.6%, exceeding both national and local authority averages. Emergency repairs are completed in an average of 2.8 hours, quicker than the Scottish average of four hours. Non-emergency repairs are also completed promptly within 6.8 days, compared to the Scottish average of nine days.

Tenant participation is encouraged by the council, with 96.8% of tenants satisfied with the opportunities to participate in decision-making processes. Moreover, 95.9% of anti-social behaviour cases were resolved within agreed local targets, demonstrating the council’s commitment to maintaining a safe and harmonious community. Despite challenges such as contractor shortages and tenant refusals, the average re-let time for homes is 35 days, significantly better than the Scottish average of 56.7 days.

Michael McPake, the convener of housing, expressed pride in the council’s achievements, emphasising their dedication to providing high-quality and affordable housing for residents. The council is continuously working to improve its services, with a focus on reducing re-let times and enhancing tenant satisfaction levels. Residents can access the full performance report on the council’s website to stay informed about the latest developments.

Overall, North Lanarkshire Council’s housing service is setting a commendable standard in the region, prioritising the well-being and satisfaction of its residents while actively working to address areas for improvement.

—
In this news article, North Lanarkshire Council’s housing service is highlighted for its outstanding performance in various areas, showcasing their commitment to providing quality housing for residents. The council’s achievements in affordable rent, tenant satisfaction, repair efficiency, tenant participation, and anti-social behaviour resolution are commendable. The council’s proactive approach to improving services and engaging with residents demonstrates a strong focus on community well-being.