Shoppers “hounded” with unfair parking fines at Kinross supermarket

Shoppers at Kinross supermarket face unfair parking fines

Residents in Kinross have voiced their frustration over receiving what they believe to be unfair parking fines when visiting a local convenience store. Drivers reported being issued multiple charges by UKPC, the operator of the car park at Greens of Kinross, despite following parking regulations. Some shoppers received fines even after paying for parking, staying within the free parking timeframe, or briefly visiting the store twice in one day.

Greens of Kinross, the store not responsible for managing the car park, has acknowledged the issue and is working with UKPC to address the situation. Frustrated residents like David Sinclair Aiton have had to go through the stress of appealing fines, providing evidence such as shopping receipts and vehicle tracking data to prove their innocence. The community has expressed concerns over the inaccuracies in the CCTV evidence used to issue fines, causing unnecessary stress and anxiety for visitors.

Elizabeth Gault and other residents have also been wrongly fined multiple times despite following parking regulations and paying for their parking. Councillors like Richard Watters have labelled the situation as unacceptable, calling for urgent action from UKPC to resolve the matter. Local MP Pete Wishart has also been contacted by constituents and plans to remind UKPC of the Private Parking Code of Practice to improve customer relations.

In response, Greens of Kinross has apologised for the inconvenience caused to customers and stated that they are working with UKPC to rectify the errors. UKPC has identified a technical issue that led to incorrect penalty charge notices being issued and has cancelled or refunded those affected. The store has reassured customers of their commitment to ensuring a positive parking experience for all visitors.

In conclusion, the situation at Kinross highlights the challenges faced by shoppers dealing with unfair parking fines. It underscores the importance of proper management and communication between parking operators and businesses to prevent such issues from recurring and ensure a positive experience for all customers.